Frequently Asked Questions
What do you specialize in?
We specialize in international shipping from China, US order fulfillment, product sourcing, warehouse storage, and inventory management. To learn more about each service. Please refer to this page: https://dbsmartlog.com/services
Do you also offer return management?
Yes, we do. Please check out warehouse-related services here: https://dbsmartlog.com/order-fulfillment.
What are the rates of your services?
We offer rates below market prices due to our high daily shipment volumes. For a specific quote, please contact us directly.
What are the business hours and customer support hours?
Our warehouse operation hours are 9am-6pm PST. Customer support hours are 9am-9pm PST.
Can you show us the pricing chart?
Yes, please reach out to us first so that we can offer a customized pricing chart for you.
How do you bill?
We bill bi-weekly or monthly, depending on the agreement we have with our customers.
More questions?
Please reach out to us using the form below. We will get back to you as soon as we can.